How does a prepaid calling card work? When you buy a prepaid phone card from
phonecardphonecard.com, you are paying in advance for a
pre-determined number of minutes to your destination. When
you make calls using the phone card, the card's value is
deducted based on rate per minute, connection fee, duration
of connection, surcharges and any maintenance charges
associated with the phone card.
How and when do I receive my phone card after I purchase it
online?
We deliver all our products instantly online, in pin form.
After your purchase, you will receive an instant email, to
the email address that you provided to us. All you need to
use a phone card is the TOLL FREE/Local Access Number and
Personal Identification Number (PIN) for the card. We
deliver all this information INSTANTLY, via email.
What are your operating hours?
Our Phone Cards are available online 24/7 365 days a year.
Customer service hours are from 8 a.m. to 12 p.m. (CST), 7
days a week.
How do I use a phone card?
First, dial the toll free access number provided. Then, wait
for the message asking you to enter your pin number. You
will then hear another message stating the available dollar
value on that specific pin. Next, dial the destination
telephone number. A final recorded message will state how
many minutes are available to that calling destination
number.
Do the rates on your cards change, depending upon the time
of day?
No. All of the calling cards/phone cards we sell have the
same rate 24 hours a day, 7 days a week.
Can I use these phone cards anywhere in the United States? Our cards can be used to make
calls from all US states except Alaska and Hawaii, unless
otherwise stated in the card information. Some cards also
have Canadian origination.
What should I do if I have a problem using my phone card? The best thing to do is to call
the customer service number we provide with your pin. This
toll free number connects you to the service department at
the company who controls the access number and value of the
pins, for your phone card. However, if you do not receive
proper attention, please feel free to give us a call.
How long will my phone card last?
The date of expiration varies with each card. Please be sure
to carefully read the terms provided for your card on our
website, for this information. Phone cards generally expire
90 days after first use.
Are there any other charges made against my credit card when
I buy a phone card?
There is a $1 service charge for orders where the face value
of your purchase is less than $20. For any order $20 or
greater, the service charge is waived.
